Support
Still Good and It’s Time
Contact support
If you have a question, found a problem, or would like to suggest an improvement, email us at hello@still-good.app.
To help us investigate, include the app name, app version, iOS version, device model, and a short description of what happened. Please never send passwords or authentication codes.
Still Good
How does the free AI allowance work?
Every user receives the same free monthly AI allowance. You can see how much remains in your profile under AI Usage. The allowance resets on the first day of each month.
Why didn’t I receive an expiry reminder?
Open iOS Settings, select Still Good, and make sure notifications are allowed. Also check the reminder time in the app and confirm that the product has a valid expiry date.
How do I join a family shelf?
Open the invitation link on the device where Still Good is installed. You must be signed in, and you cannot join a shelf you already belong to or your own shelf.
How do I edit or remove a product?
Open the product and use the edit button to change its details. You can mark it as used or discarded from the product page when it leaves your shelf.
How do I delete my Still Good account?
Open your profile, choose Edit Profile, then select Delete Account and confirm. Deletion is permanent and may affect other apps that use the same ecosystem account.
It’s Time
Why didn’t a timer alert sound?
Check notification or alarm permissions, device volume, Focus settings, and whether the timer is still active. Timer alerts depend on iOS and the current device state.
Does It’s Time require an account?
No. Core timers can be used without an account, and timer data is stored locally on your device. An ecosystem account is optional.
How do I delete my It’s Time account?
Open Settings, choose Edit Profile, then select Delete Account and confirm. Deletion is permanent and may affect other apps that use the same ecosystem account. Local timer data remains on your device until you remove it or uninstall the app.